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FAQs
How do I place an order?
Select your size, add to cart, and check out. You'll get a confirmation email right after.
Can I change or cancel my order?
Contact us as soon as possible — orders are processed fast, and once an order has shipped we can no longer make changes.
Do you ship Worldwide?
Yes, UrbanClans ships worldwide.
How long does delivery take?
US orders: 7–10 business days. International orders vary by destination and customs processing — you'll get tracking as soon as it ships either way.
Do you offer free shipping?
Yes — free shipping on orders over $99 within the United States. International shipping costs are calculated at checkout.
What if the size doesn't fit?
Returns are accepted within 15 days of delivery, provided the item is unused, unworn, and in its original condition. Exchanges are also available for size changes, defective items, or incorrect orders, subject to stock availability.
How do I start a return or exchange?
Email
Is checkout secure? What payment methods do you accept?
Yes, all payments run through encrypted, secure gateways. We accept major credit and debit cards along with other secure checkout options.
How do I know which size to order?
Check the Size Guide on this product page for exact measurements — fit varies by style since many pieces are cut relaxed or oversized by design.