Privacy Policy

UrbanClans is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

Information We Collect

When you interact with UrbanClans, we may collect the following information:

  • Personal information such as name, billing address, shipping address, email address, and phone number

  • Payment details, which are processed securely by third-party payment providers

  • Device and usage data, including IP address, browser type, and browsing behavior

How We Use Your Information

Your information is used strictly to:

  • Process and fulfill orders

  • Communicate order updates, confirmations, and support inquiries

  • Improve our website, services, and customer experience

  • Send promotional communications when you have opted in

UrbanClans does not sell, rent, or trade your personal information.

Payment Security

All transactions are processed through secure, encrypted payment gateways. UrbanClans does not store or have access to your full payment details.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and personalize content. You may disable cookies through your browser settings; however, some features of the site may not function properly.

Third-Party Services

We work with trusted third-party providers such as Shopify, payment processors, and shipping partners. These providers only access information necessary to perform their services and are required to protect your data.

Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

To exercise these rights, please contact us using the details below.

Policy Updates

UrbanClans reserves the right to update this Privacy Policy as necessary. Changes will be posted on this page with an updated effective date.

Contact Information

For privacy-related inquiries, contact:

Email: support@urbanclans.com

Business Address:
UrbanClans

Room 1508 15th Floor, Phase 2

625 Nathan Road

Kowloon, Hong Kong