Return policy
Return & Refund Policy（15-Day Hassle-Free）
At UrbanClans, we want you to shop with confidence.
We offer a 15-day hassle-free return and exchange policy, which means you have 15 days after receiving your item to request a return or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Unworn, unused, and in original condition
With all original tags attached
In original packaging
Proof of purchase (order number or receipt required)
How to Start a Return
To initiate a return, please contact us at:
support@urbanclans.com
Include:
Your order number
Reason for return
Photos (if item is damaged or incorrect)
Once your return is approved, we will provide return instructions.
Items sent back without prior approval will not be accepted.
Refunds
After we receive and inspect your return:
Refunds will be issued to your original payment method
Processing time: 5–10 business days
Please note:
Your bank or payment provider may take additional time to process the refund
Exchanges
We accept exchanges for:
Wrong size
Defective or damaged items
The fastest way to get a replacement is:
Return the original item
Place a new order
Return Shipping
Customers are responsible for return shipping costs (unless item is defective or incorrect)
We recommend using a trackable shipping method
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
Damaged
Defective
Incorrect
Contact us within 48 hours of delivery, and we will make it right.
Non-Returnable Items
The following items cannot be returned:
Final sale items
Gift cards
Worn or washed items
Important Notes
Returns requested after 15 days will not be accepted
Items that do not meet return conditions may be rejected
Shipping fees are non-refundable