Refunds & Exchanges

At UrbanClans, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason your order does not meet expectations, we offer refunds and exchanges under the conditions outlined below.

Return Eligibility

Returns are accepted within 10 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and unwashed

• Items must be in their original condition and packaging

• Proof of purchase is required

Exchanges

We offer exchanges for eligible items, subject to product availability.

Exchanges may be requested for:

• Size changes

• Defective items

• Incorrect items received

To initiate an exchange, please contact our support team before returning the item.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or discounted items

• Gift cards

• Items showing signs of wear, damage, or alteration

Refund Process

Once your return is received and inspected, you will be notified of approval or rejection.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue promptly.

Contact Information

To initiate a return or exchange, contact:

Email: support@urbanclans.com
Phone: (518) 310-3221

Business Address:
UrbanClans
204 Pine Ave
Plattsburgh, New York 12901
United States