These Terms of Service govern your use of the UrbanClans website and the purchase of products from our store. By accessing or using this website, you agree to be bound by the terms outlined below.

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General Conditions

By using this site, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian.

UrbanClans reserves the right to refuse service to anyone for any reason at any time.

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Products & Services

All products are subject to availability. We reserve the right to discontinue, modify, or limit quantities of any product without prior notice.

We make every effort to display product descriptions, images, and colors accurately; however, we cannot guarantee that your device’s display will reflect true colors.

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Pricing & Payments

All prices are listed in U.S. dollars unless stated otherwise. Prices may change without notice.

Payments are processed securely through third-party payment providers. UrbanClans does not store or process full payment information.

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Orders & Acceptance

UrbanClans reserves the right to cancel or limit any order, including orders that appear to be placed by resellers, distributors, or automated systems.

If an order is modified or canceled, we will attempt to notify you using the contact information provided at checkout.

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Shipping & Delivery

Shipping times are estimates and not guaranteed. UrbanClans is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

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Returns & Exchanges

Returns and exchanges are subject to our Refund & Exchanges Policy, which outlines eligibility, timelines, and conditions.

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Intellectual Property

All content on this website—including images, logos, designs, text, and graphics—is the property of UrbanClans and may not be copied, reproduced, or used without written permission.

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User Conduct

You agree not to use this website for any unlawful purpose or in a way that could harm the brand, website, or other users.

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Limitation of Liability

UrbanClans shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

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Indemnification

You agree to indemnify and hold harmless UrbanClans from any claims arising from your breach of these Terms or misuse of our services.

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Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of New York, United States.

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Changes to Terms

UrbanClans reserves the right to update these Terms of Service at any time. Updates will take effect immediately upon posting.

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Contact Information

For questions regarding these Terms, contact:

Email: support@urbanclans.com

Business Address:
UrbanClan

Room 1508 15th Floor, Phase 2

625 Nathan Road

Kowloon, Hong Kong