At UrbanClans, we take pride in delivering premium streetwear with care, precision, and reliability. The following outlines our shipping and delivery process.
UrbanClans ships worldwide.
All orders are processed within 2–4 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Standard Shipping: 7–10 business days
Free Shipping: Available on all U.S. orders over $75
Delivery times are estimates and begin once the order has been shipped.
International delivery times vary depending on destination and local customs procedures. Shipping costs, where applicable, are calculated at checkout.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
All shipments include tracking. Tracking details will be sent via email once the order has shipped. Please allow time for the carrier to update tracking information after dispatch.
Customers are responsible for providing accurate and complete shipping information. UrbanClans cannot be held responsible for orders delivered to incorrect addresses provided at checkout.
While we aim to meet all delivery estimates, delays may occur due to circumstances beyond our control, including carrier disruptions, customs clearance, or weather conditions.
For shipping or delivery inquiries, please contact:
Email: support@urbanclans.com
Phone: (518) 310-3221
Business Address:
UrbanClans
204 Pine Ave
Plattsburgh, New York 12901
United States