Shipping & Delivery

At UrbanClan, we take pride in delivering premium streetwear with care, precision, and reliability. The following outlines our shipping and delivery process.

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Shipping Destinations

UrbanClan ships worldwide.

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Order Processing

All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email containing tracking information.

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United States Delivery

• Standard Shipping: 7–10 business days

• Free Shipping: Available on all U.S. orders over $99

Delivery times are estimates and begin once the order has been shipped.

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International Delivery

International delivery times vary depending on destination and local customs procedures. Shipping costs, where applicable, are calculated at checkout.

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

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Order Tracking

All shipments include tracking. Tracking details will be sent via email once the order has shipped. Please allow time for the carrier to update tracking information after dispatch.

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Address Accuracy

Customers are responsible for providing accurate and complete shipping information. UrbanClan cannot be held responsible for orders delivered to incorrect addresses provided at checkout.

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Delivery Delays

While we aim to meet all delivery estimates, delays may occur due to circumstances beyond our control, including carrier disruptions, customs clearance, or weather conditions.

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Contact Information

For shipping or delivery inquiries, please contact:

Email: support@urbanclans.com
Phone: (518) 310-3221

Business Address:

Room 1508 15th Floor, Phase 2

625 Nathan Road

Kowloon, Hong Kong